SiteFeed TeamsHelp and support
Most questions are answered below. If yours isn't, email [email protected] and say which phone and which version of the app you have (More → Settings shows the version).
Signing in
I didn't get a sign-in code
Codes come from [email protected] and last 5 minutes. Check your junk folder, make sure the email address is spelled correctly, and wait a minute before asking for another one: asking too often is blocked for a short while to keep accounts safe.
I have a new phone, or I deleted and reinstalled the app
Sign in again with your email and the code we send. Your company is found on the server and its records come back with the next sync. You won't be asked to create a second company. Anything that hadn't synced before the app was deleted can't be recovered, so let the app sync before you delete it.
Is there a password?
No. You sign in with a code sent to your email each time you sign in on a new phone. Your phone stays signed in for up to 60 days of use.
Syncing between phones
Changes on one phone don't show on another
Under the greeting on Today you will see whether the phone is synced. Changes made without a signal wait on the phone and upload automatically when it is back online; open the app to nudge it. Both phones must be signed in to the same company.
I see "A later edit won"
Two people changed the same thing before syncing. The later change is kept and the earlier values are shown in the activity note so nothing is lost silently.
I see "Older records from an earlier sign-in"
These are records made with a different sign-in on this phone, such as a test version of SiteFeed Teams. They stay on the phone for you to look at, but can't be changed and are never uploaded. Tap Set up my company on Today to create your company or accept an invite, then carry on there.
Will updating the app lose my data?
No. Install the new version over the old one; never delete the app first. Updates are designed to move your data forward in place. If the app ever has trouble opening your data after an update, don't delete it: email [email protected].
Quotes and invoices
Why can't I issue an invoice offline?
Official invoice numbers come from the server so that two phones never use the same number. Drafts work offline; issuing needs a connection.
How do I correct an issued invoice?
Make a credit note from it. Issued invoices are kept exactly as issued, as the law expects.
Does SiteFeed file my VAT or CIS returns?
No. It keeps the records and shows figures to check, but you or your accountant file with HMRC.
Your account
How do I delete my account?
In the app: More → Settings → Delete account. On the web: see Delete your account.
Who can see my company's information?
Only people in your company, with the role they were given. See the privacy notice.
Still stuck?
Email [email protected]. Please don't email passwords, sign-in codes or bank details: we will never ask for them.